Usage Reports¶
Usage Reports embed interactive reporting views that show how portal services are used over time. They answer operational usage questions; use the billing reports when you need calculated or reconciled monetary values.
When to use Usage Reports¶
Use Usage Reports when you need to:
- review daily usage;
- review monthly usage;
- compare usage patterns;
- investigate unexpected increases or decreases.
Daily Usage Report¶
The Daily Usage Report is the best starting point for a recent incident, a sudden traffic change, or day-by-day comparison. Use its report controls to choose the period and narrow the view to the relevant service or entity where available.
Monthly Usage Report¶
The Monthly Usage Report groups activity at a higher level and is better for trends, capacity planning, and month-on-month comparisons. Switch to the daily report when you need to explain a particular spike or gap.
How to use the reports¶
- Open Reports.
- Select Usage Reports.
- Choose Daily Usage Report or Monthly Usage Report.
- Wait for the embedded report to finish loading.
- Apply the available date, service, and entity filters.
- Review chart labels, units, legends, and totals before drawing a conclusion.
- Use the report's export control if your role and the embedded report provide one.
Investigate an unexpected change¶
- Confirm the report tab, date period, timezone, service, and entity.
- Compare the affected period with the preceding equivalent period.
- Move from monthly to daily view to identify when the change started.
- Check Dashboard real-time data for a current issue and Audit Logs for recent configuration changes.
- Use the same scope in billing reports if you need to understand the financial effect.
Do not compare totals with different filters or aggregation levels. A daily sum and monthly total may also differ while data for the current day or month is still arriving.
Field guide¶
| Field | Required | What to enter | Notes |
|---|---|---|---|
| Report Type | Yes | Daily or monthly usage. | Choose the view that matches the question you are answering. |
| From Date | If shown | The first date in the report period. | Used for daily or custom ranges. |
| To Date | If shown | The last date in the report period. | Make sure the range includes the days you need. |
| Month | If shown | The reporting month. | Used for monthly usage views. |
| Year | If shown | The reporting year. | Used with monthly reports. |
| Service | If shown | The service to report on. | Choose a specific service when investigating one service. |
| Entity | If shown | The entity to report on. | Your permissions may limit which entities you can select. |
If the embedded report is blank¶
- Wait for the report frame to load and refresh the page once.
- Clear restrictive filters and choose a known period with activity.
- Confirm that your role has access to the entity and report.
- Check whether browser privacy controls are blocking the embedded reporting session.
- If the problem continues, provide the report tab, period, filters, and time of the attempt to support.